Frequently Asked Questions

Here, you’ll find answers to the questions most people have about Centero Software Manager.

Is CSM a software distribution system?

That depends on what you mean by distribution system. CSM Cloud is a distribution system in that it works independently without a pre-existing distribution system.

Can CSM take care of Windows updates as well?

Yes. CSM Cloud, the cloud-based version of the CSM products, can also take care of the updates for Microsoft’s products, including the updates for the Windows operating system. You can read more about our different versions here.

Can you use CSM to install and update client-specific applications as well?

With CSM, you can install and update any Windows application. In addition to the standard CSM-supported applications, CSM can also be used to update client-specific business applications or other industry-specific applications. However, when you wish to use CSM to manage applications that CSM doesn’t support directly, the application needs to be handled through Centero’s application packaging process for an additional charge.

How do you prevent compatibility problems that applications can cause in the target environment?

Although each and every application version released in the CSM service goes through a rigorous testing process before its release, a conflict or error between a target environment’s software component and a CSM-supported application released in our service might occur. These compatibility problems can’t be traced from CSM’s background processes. This is why CSM allows for the creation of multi-step application distribution processes that can be used to create one or more testing stages to the distribution process. What this means in practice is that, in the testing stages, the application is first distributed to a test group (you decide the scope). The test group will have a predefined time to test the new or updated application, after which the distribution process moves on to the next stage.

How does CSM improve the end user experience?

According to a survey that we conducted, end users are confused by all of the security updates for applications and operating systems. The users also feel like they are wasting too much time on updates, which always come up at a bad time. The number of updates is also annoyingly high. With CSM, the updates get installed on workstations without the user even noticing. CSM also ensures that applications won’t close down on their own because of updates, nor will computers restart unexpectedly at the mercy of application updates.

What is the purpose of CSM?

CSM’s purpose is to enhance an environment’s cyber security and, at the same time, save IT support’s time and improve the end user experience.

Is CSM a ready product?

CSM service dates back to 2012, but the provider was already delivering application packaging and distribution services even before that. Today, CSM is used to update more than 100,000 PCs’ applications around the world and in a variety of industries.

Why are application updates an important part of cyber security?

Cyber criminals and others can use applications’ vulnerabilities to hack a computer for their criminal intent.

New application versions, i.e. updates, are the software vendors’ fixes for these vulnerabilities. As long as a computer is running the latest version that the software vendor has released, the vulnerabilities are fixed and can’t be taken advantage of, meaning that cyber security is in this respect at a significantly better level. Cyber security, of course, has other areas as well, and these shouldn’t be neglected either. However, several studies show that non-updated applications are among the most important cyber security threats, or even the most important. CSM is an easy and cost-efficient tool for taking care of this.

How often are CSM-supported applications updated?

There are constantly new features to applications, and vulnerabilities are found in them. This is why software vendors release new versions, i.e. update the applications. Some applications can average an update a week. When it comes to the CSM-supported, so-called standard applications, the average update pace is once a month.

What type of applications does CSM support?

The CSM-supported, so-called standard applications that are included in the standard price are applications that are free, widely used and often updated. Because they are so widely used, cyber criminals are interested in them and find their vulnerabilities, after which the app providers release fixed versions, or updates, which the end-user then needs to install.

How do you edit the CSM-supported applications’ installation packages?

The CSM-supported applications’ installation packages are edited according to the industry’s best practices. The essential modifications are as follows: disabling update notifications, blocking automatic updates, and uninstalling unnecessary components, shortcuts etc. During the packaging process, we make sure that the new version can update itself on top of the previous version.

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